Did you find it easy and convenient to shop on our website?
Very easy
Quite easy
Neutral
Difficult
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Is the website interface and layout easy to use?
Very easy to use
Easy to use
Not easy to use
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Are you satisfied with the quality of the products you purchased?
Very satisfied
Satisfied
Not satisfied
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Was the website loading speed fast and stable?
Very fast and stable
Quite stable but needs improvement
Slow and unstable
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Did you encounter any difficulties in finding products on our website?
No, I found products very easily
Yes, occasionally it was difficult
Yes, it was often difficult
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Are the product descriptions and images on the website clear and accurate?
Completely clear and accurate
Fairly clear but could be improved
Not clear
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Do you feel that the product prices are reasonable compared to their quality?
Very reasonable
Reasonable
Not reasonable
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Are there any products you would like us to add to our catalog?
Was the online payment process easy and secure?
Very easy and secure
Easy but not entirely secure
Difficult or not secure
Did you encounter any issues during payment?
No issues at all
Minor issues, but they were resolved well
Major issues that caused difficulties
Was the delivery time as promised?
Completely as promised
Partially as promised, but delivery time could be improved further
Not as promised
Was the condition of the product upon arrival intact and as described?
Completely intact and as described
Intact but not entirely as described
Damaged or not as described
Did our customer support team assist you quickly and effectively?
Very quickly and effectively
Quite good, but response time or quality could be improved further
Not good, I am dissatisfied
Are you satisfied with how we handled any issues that arose during your shopping experience?
Completely satisfied with how issues were handled by the support team
Fairly satisfied, but there are areas for improvement in issue resolution processes
Dissatisfied with how issues were handled
Did your online shopping experience on our website exceed your expectations?
Would you recommend our website to your friends or family? Why or why not?
What do you think we should improve to enhance your online shopping experience?
Is there anything that made you dissatisfied with our service?
